Electronic Communications

When you use any of PMI Masala, PMI Oil products or service or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail/text message. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included in or made available through any of the availed service, such as text, graphics, logos, button icons, images, audio clips and data compilations is the property of Pradhan Mineral Industries or its content suppliers and shall be protected and governed by laws of the land in India. All unwarranted copies of content is strictly prohibited and illegal.

Trademarks

In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any service are trademarks or service mark of PMI Masala, PMI Oil and its content suppliers but you by availing of the services do not get any right for copying or using the same. Your Login Account

If you register yourself with the portal, you are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility of authenticity of the information and for all activities that occur under your account or password. However, Pradhan Mineral Industries reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion with no damage or demure payable to you.

Risk of Loss

All items purchased through electronic mode through this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier (shipping partner) for dispatch

Shipping Policy

• All orders shall be dispatched within 24 hours of receipt of post of order to all destinations.
• Shipping address, pin code & contact information should be correct and any delay in delivery due to any incorrect information would be the sole responsibility of the customer.

Expected delivery time
• Within the City – 2 Working days.
• Within Zone – 3 Working days.
• Tier 1, 2, 3 cities – 6 to 8 Working days.
• Special destinations – 9 to 11 Working days

Returns, Refunds And Title/
Pradhan Mineral Industries usually supplies fresh stocks. However, Pradhan Mineral Industries will take the return of the product in case of only expired product or above shelf life. In this case, we will refund the entire amount deducting the fixed shipment charges into your store credit for future purchase.

Any kind of return regarding product quality and packaging will be sole discretion of Pradhan Mineral Industries and will be considered only after proper checking and required proof submitted by the customer. Any kind of complaint regarding the product and shipment will be sent on info@pradhanindia.com with product details, shipment details, payment details and necessary photographs of defective products. All the queries will be questioned and answered via email on info@pradhanindia.com

Disclaimer of Warranties and Limitation of Liability

The PMI Masala & PMI Oil services and all information, content, materials, products (including software) and other services included on or otherwise made available to you through the website services are provided by PMI masala & PMI Oil on an “As is” and “As available” basis, unless otherwise specified in writing. PRADHAN MINERAL INDUSTRIES makes no representations or warranties of any kind, express or implied, as to the operation of the Pradhan Mineral Industries, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through the Pradhan Mineral Industries services, unless otherwise specified in writing. You expressly agree that your use of the Pradhan Mineral Industries services is at your sole risk.

To the full extent permissible by applicable law, PMI Masala, PMI Oil disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. PMI masala, PMI Oil does not warrant that the Pradhan Mineral Industries services, information, content, materials, products (including software) or other services included on or otherwise made available to you through the Pradhan Mineral Industries services, Pradhan Mineral Industries servers or electronic communications sent from PMI Masala, PMI Oil are free of viruses or other harmful components. Pradhan Mineral Industries will not be liable for any damages of any kind arising from the use of any PMI Masala, PMI Oil service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any PMI Masala, PMI Oil service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Disputes

Any dispute or claim relating in any way to your use of any PRADHAN MINERAL INDUSTRIES Products / Service, or to any products or services sold or distributed by PRADHAN MINERAL INDUSTRIES will be subject to the exclusive jurisdiction of the Court of Bhubaneswar, Odisha.

We each agree that any dispute resolution proceedings will be conducted only on individual basis and not in a class, consolidated or representative action.

Minimum order
Orders of any value will be accepted which will be inclusive of taxes and packaging.
Offers
15 % discount is allowed for purchase of all products upto Rs 500
Special Offer
15 % discount is allowed on purchases of all products above Rs 500. Festive Combo offers shall be announced by the Company on website from time to time.
Shipping Policy
Courier charges applicable as per actual.
Payments
We support the following payment options at pradhanindia.com
1. Credit Card
2. Debit Card
3. Net banking
4. UPI (PhonePay, GooglePay, BHIM etc.)
There are no hidden charges
In case of a payment failure, please retry ensuring: Information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your Internet connection has been disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days. You can email us on info@pradhanindia.com with your order number for any clarification.